What is a good participant retention rate for a support coordination business?

A strong support coordination business should retain above 80% of participants annually. High retention indicates quality service delivery and strong coordinator-participant relationships.

What does conflict-free operation mean in support coordination?

Conflict-free operation means the business provides support coordination without also delivering direct services to the same participants. This avoids conflicts of interest and is increasingly enforced by the NDIS Commission.

How are support coordination businesses typically valued?

Support coordination businesses are usually valued based on a multiple of earnings (EBITDA), participant numbers, and revenue quality. Multiples typically range from 2–4x adjusted EBITDA.

Can I operate a support coordination business remotely?

Yes, many support coordinators work remotely. This contributes to the low-overhead model that makes support coordination businesses attractive, though local relationships and face-to-face meetings remain important.

Buying a Support Coordination Business

Key factors to evaluate when buying a support coordination business. Participant retention, compliance, profitability, and growth potential explained.