When should participants be told about the ownership change?

Participants should be informed after settlement is confirmed, with clear reassurance about service continuity. Premature disclosure can cause anxiety and participant departures.

Can participants leave when ownership changes?

Yes. NDIS participants have choice and control over their providers. Some attrition is normal during ownership transitions, which is why maintaining service quality and clear communication is essential.

How do I retain key staff during a sale?

Maintain confidentiality until appropriate, honour existing employment conditions, communicate the change positively, invest in team building, and ensure key staff feel valued and secure under new ownership.

What transition support should the seller provide?

Typically 30–90 days of handover support including introductions to key stakeholders, operational knowledge transfer, systems training, and availability for questions during the adjustment period.

NDIS Sale Continuity: Participants, Staff & Operations

How to protect participants, retain staff, and maintain operations during an NDIS business sale. Practical continuity strategies for buyers and sellers.